Frequently Asked Questions
Helpful information about ordering, production, artwork, payment and delivery at BLAM Printing.
IMPORTANT: Everything Is Custom-Made
We do not sell ready-made, off-the-shelf products. Every order is manufactured, decorated or printed specifically for you.
Please check the production time for your specific product BEFORE ordering.
*General guide only. Product-specific production times take priority. Shipping is additional.
Unsure about production times? DO NOT ASSUME. Contact us before ordering.
⥠NEED YOUR ORDER SOONER?
VIP Priority Production may be available for urgent orders. Request expedited manufacturing for an additional surcharge.
REQUEST VIP PRIORITY PRODUCTIONSubject to availability and approval. Contact us before ordering. Shipping times are additional.
Production Times
How long will my order take?
Everything is custom-made or printed to order. The following is a general production guide for stubby holders, bar runners and DTF-printed garments :
| Quantity | Estimated Production Time |
|---|---|
| 1â99 | 2 weeks |
| 100â249 | 4 weeks |
| 250â499 | 5 weeks |
| 500â999 | 6 weeks |
| 1,000+ | 6 weeks |
These production times are estimates, not guaranteed delivery dates. Shipping is additional.
If you are unsure about the production time for a specific product, DO NOT ASSUME. Contact us before placing your order.
Can production times change during busy periods?
Yes. Production times may increase during:
- The Christmas rush
- Public holidays and holiday closures
- Major events and seasonal demand
- Periods of unusually high order volumes
- Unexpected manufacturing or supply delays
As all our products are custom-made or printed to order, production capacity is limited.
Do you offer VIP Priority Production for urgent orders?
YES! VIP Priority Production may be available.
Need your custom products sooner than our standard production timeframe?
Our VIP Priority Production service allows customers to request expedited manufacturing for an additional premium.
- Priority scheduling: An expedited production slot where available.
- Additional charges: A surcharge is quoted individually.
- Subject to availability: Approval depends on product type, quantity, materials and current production capacity.
- Express freight: May be available at an additional cost.
How to Request VIP Priority Production
Contact us BEFORE placing your order and provide:
- Product required
- Quantity
- Delivery postcode
- Required delivery date
Are your products ready to ship?
No. We may hold blank materials, but finished products are manufactured, decorated or printed specifically for your order.
When does production start?
Production scheduling depends on payment, suitable artwork and any required approvals being received.
Does production time include delivery?
No. Shipping begins after production is completed and adds extra transit time. Courier delivery estimates are not guaranteed.
Delivery & Order Updates
How can I check my order status or view previous orders?
There are two easy ways to check your orders with BLAM Printing.
OPTION 1: Quick Order Lookup
No login required!
Visit our Contact page and enter:
- The email address used at checkout
- Your order number
Our separate order enquiry system will show the available status information.
CHECK ORDER STATUSOPTION 2: Customer Account
Log in to your BLAM Printing customer account through our website.
From your account, you can:
- View current orders
- Check order status
- View previous orders
- Access your order history
Best for customers with multiple or previous orders.
GO TO CUSTOMER LOGINPlease check your order status before emailing for an update. If you still need assistance, use our Contact page and include your order number.
How will my order be shipped?
After production, orders are generally dispatched by StarTrack Express, with Authority to Leave where applicable.
Transit time varies by destination. Other freight services may apply depending on the shipping option selected.
What does Authority to Leave mean?
Authority to Leave (ATL) means the courier may leave your parcel at the delivery address without obtaining a signature, subject to the carrier's conditions.
Can you deliver to a PO Box?
PO Box deliveries may attract a surcharge. Please select the correct delivery method at checkout or contact us to confirm a suitable service.
Which freight option should I select?
Select the option matching your product, quantity and destination.
| Freight Option | Suitable For |
|---|---|
| T-shirt satchel | 1â2 T-shirts for eligible destinations. Slower service; tracking may not be available. |
| 1â25 Stubby Coolers | Flat-rate shipping for eligible destinations. |
| 26â50 Stubby Coolers | Flat-rate shipping for eligible destinations. |
| 51â100 Stubby Coolers | Flat-rate shipping for eligible destinations. |
| Courier (ATL) | Larger orders requiring courier delivery. |
| Request Freight Quote | Large or unusual orders requiring an individual freight quotation. |
What if I select the wrong freight option?
We may contact you to arrange payment of the freight difference before dispatch.
Can you guarantee delivery before my event?
Courier transit times cannot be guaranteed by BLAM Printing.
If you have an event date, contact us before ordering so we can discuss production and freight availability.
Will I receive tracking?
Tracking is provided where the selected freight service supports it. Some lower-cost shipping options may not include tracking.
Can I collect my order?
Collection may be available by prior arrangement. Please wait until we confirm your order is complete and ready for pickup.
Changes, Cancellations & Refunds
Can I change my order?
Changes may be possible if your order has not yet been sent to production.
Please contact us as soon as possible. Changes after production starts may not be possible.
Can I cancel my custom-made order?
Our products are custom-made for each customer, so we do not generally offer change-of-mind refunds once production has commenced.
Contact us promptly if you wish to request cancellation.
This policy does not exclude your rights under Australian Consumer Law.
What if I ordered too late for my event?
Customers are responsible for checking the stated production time and allowing additional time for shipping.
What if my order is faulty or incorrect?
Contact us with your order number, an explanation of the issue and clear photos.
We will assess the issue and provide any remedy required under Australian Consumer Law.
Ordering & Payments
Is there a minimum order quantity?
No minimum order quantity. Many products can be ordered from just one item, with quantity-based pricing available for larger orders.
Are there setup fees?
There are generally no setup fees for standard online custom-print orders. Any additional artwork or setup charges will be advised where applicable.
Can I pay with PayPal?
Where PayPal is offered at checkout, you can use the available PayPal payment options.
Guest card checkout may be available depending on the transaction.
How do I pay by direct deposit?
Please use the payment details shown on your current invoice.
Account Name: BLAM (AUSTRALIA) PTY LTD
Bank: Commonwealth Bank
BSB: 062-813
Account: 10454941
Please use your order number as the payment reference.
Artwork & Online Designer
How do I use the online designer?
Choose a blank product, then customise it using the online designer.
You can add text, upload photos and select clipart where available.
Review your design carefully before ordering.
How do I add text or photos?
Open your selected product in the designer, choose the text or image tool, then adjust the size, position and effects.
Upload the highest-resolution photo or logo available for the best result.
What is the red safe-print area?
Keep important text, logos, faces and key details inside the red safe-print area.
Anything outside this boundary may be trimmed or lost during manufacturing.
Can I supply my own artwork?
Yes. High-resolution images and vector files are recommended.
Low-quality images may print poorly. We may contact you if supplied artwork requires attention.
Will colours match my screen?
Not always. Screen colours may differ from printed colours.
Materials, printing methods and production batches may affect the final result.
Contact us before ordering if a specific colour match is critical.
Can I order a printed sample?
Samples may be available for selected products at an additional cost.
Please contact us to confirm sample pricing and production time.
Need Help With Your Order?
Already placed an order? Choose the easiest way to check your order:
Quick Order Lookup
Enter your order number and checkout email address. No login required.
CHECK ORDER STATUSCustomer Account
Log in to view current orders, previous purchases and your order history.
CUSTOMER ACCOUNT LOGINStill need assistance? Use our Contact page and include your order number so our team can help.
Placing a new order? Contact us before ordering if you have questions about products, artwork, production times or VIP Priority Production.
How-To Videos
Watch our quick guides to designing and ordering your custom products.
